About Delivery

Ambient Products

A delivery charge may applied depending on delivery area, please check the following areas for the rates.

Delivery Area A

  • England
  • Wales
  • Scotland to the following postcodes

    DD, DG, EH, G, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-14, KA1-26, KA29-30, FK1-16
    *We deliver to other areas in Scotland, please see Area B for the delivery fee

Delivery Charge : £7.50
Free delivery for any orders over £60.00

Delivery Area B

  • Scotland excluding the following postcodes

    DD, DG, EH, G, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-14, KA1-26, KA29-30, FK1-16

  • Northern Ireland
  • Channel Islands
  • Isle of Man
  • Isle of Wight

Delivery Charge : £15.00
Free delivery for any orders over £60.00

Frozen Products

We can deliver frozen products to the postcode areas listed below.

Delivery Area A1

  • London to the following postcodes

    E, EC, EN1-5, IG, N, NW, W, WC

Delivery Charge : £7.50
Free delivery for any orders over £60.00

Delivery Area A2

  • All postcodes in England except for the ones listed in Area A1 and Area B
  • Wales
  • Scotland to the following postcodes

DD, DG, EH, G, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-14, KA1-26, KA29-30, FK1-16

Delivery Charge : £7.50
Dry Ice : £5.00
Total £12.50
Free delivery for any orders over £60.00. We only charge £5.00 for dry Ice.
For frozen bulky items, additional £5.00 per 5 packets will be charged for extra dry ice arrangement.

Delivery Area B

Unfortunately, we are unable to facilitate the delivery of frozen products outside of the postcode areas listed above. If we receive such an order, we will be forced to cancel it and issue a refund. Please ensure that you check whether your shipping address is eligible before placing an order.

Delivery Schedule

For Ambient Orders

We process new orders every weekday (Monday to Friday) from 9:00am local time.
We aim to deliver to your designated address within 3 to 4 days from the date of your order. If you place your order before 8:30 a.m., your order will be delivered in 2 days at the earliest during weekdays except for Bank Holidays.

For Orders with Frozen Products

We deliver frozen products on Wednesdays and Fridays. Cut-off time for orders including frozen items is 11:59 pm on Sunday for Wednesday delivery or 11:59 pm on Tuesday for Friday delivery.
*Although we enclose dry ice and ice packs with frozen products to delivery area A2, there is a possibility that the frozen products can defrost slightly during delivery. Please keep them refrigerated and consume them within 24 hours.
*We will not be able to guarantee the quality of the frozen products or facilitate refunds where there have been delays in the delivery caused by the customer's absence on the day of delivery or for any other unforeseen delays in delivery after we have dispatched the order.

Minimum Order Value

There is a minimum order value of £20.00 for each order