Shipping policy

Delivery to Northern Ireland, and International Shipping

Due to changes introduced under the revised Windsor Framework on 1st May 2025, we are currently unable to deliver to Northern Ireland.

Deliveries will remain unavailable until further notice while we assess the necessary operational adjustments required. We apologise for any inconvenience and appreciate your understanding.

International Shipping

We currently deliver exclusively within the United Kingdom and do not offer standard international shipping.

Minimum Order Value

The minimum order value for all orders is £20.00.

Delivery Charges

London Delivery (EC | WC | E | N | NW | SE | SW | W)

Orders delivered within our London delivery area are charged as follows:

Order Value (After Discount) Delivery Charge
£20.00 – £29.99 £1.99
£30.00 and above Free

Nationwide Delivery

Orders delivered outside our London delivery area are charged as follows:

Order Value (After Discount) Delivery Charge
£20.00 – £39.99 £5.99
£40.00 and above Free

Additional Fees

Frozen Care Fee (Delivery Area A Only)

Orders containing frozen products delivered to Delivery Area A will incur a Frozen Care Fee of £2.99 to help maintain product quality during transit. 

For larger frozen orders, an additional Frozen Care Fee of £2.99 will be charged for every 5 frozen items requiring extra temperature-control materials and handling. 

 

Examples: 

  • 1–5 frozen items: +£2.99 

  • 6–10 frozen items: +£5.98 

  • 11–15 frozen items: +£8.97 

 

The applicable fee will be calculated automatically at checkout. 

 

Chilled Care Fee (Nationwide)

Orders containing chilled products will incur a Chilled Care Fee of £0.99.

Premium Saturday Frozen Delivery

Customers who select Saturday delivery for frozen products will incur an additional Premium Saturday Frozen Delivery Fee of £6.99.

Delivery Areas

Ambient Products

Ambient products can be delivered throughout the United Kingdom.

Delivery Area A /B

  • England
  • Wales
  • Scotland to the following postcodes:
    DD, DG, EH, G, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-14, KA1-26, KA29-30, FK1-16

Delivery Area C

  • Scotland excluding the postcodes listed in Delivery Area A
  • Channel Islands
  • Isle of Man
  • Isle of Wight

Frozen Products

Frozen products can only be delivered to the postcode areas listed in Delivery Area A.

Delivery Area A/B

  • England
  • Wales
  • Scotland to the following postcodes:
    DD, DG, EH, G, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-14, KA1-26, KA29-30, FK1-16

Delivery Area C

Unfortunately, we are unable to deliver frozen products outside the postcode areas listed in Delivery Area A.

If an order containing frozen products is placed for an address outside the eligible area, the order will be cancelled and refunded. Please check your delivery postcode before placing your order.

Delivery Schedule

Ambient Orders

We process new orders every weekday (Monday to Friday) from 9:00am local time.

We aim to deliver orders within 3–4 days of purchase.

Orders placed before 8:30am may be delivered as early as 2 working days, excluding Bank Holidays.

Orders Containing Frozen Products

Frozen product deliveries are available from Wednesday to Saturday (excluding Bank Holidays).

The cut-off time for frozen orders is 11:59pm, three days before the selected delivery date.

Please note:

  • Frozen products are packed using insulated packaging and temperature-control materials.
  • Products may partially thaw during transit.
  • Upon arrival, products should be refrigerated immediately and consumed within 24 hours if thawed.
  • We cannot guarantee product quality or offer refunds where delivery issues result from customer absence or other circumstances outside our control after dispatch.

Delivery Couriers

We deliver orders using next-day delivery services provided by APC, FedEx or Parcel Force. The courier selected will depend on the delivery location, order contents, and operational requirements.

Deliveries in London

For deliveries within London, orders may be fulfilled either by our own delivery network or by one of our courier partners above.

Important Notes

  • Delivery charges are calculated based on the order value before any additional care or premium delivery fees are applied.
  • Frozen products are only available for delivery within Delivery Area A.
  • Additional care fees apply where chilled or frozen temperature-controlled handling is required.
  • As part of our commitment to reducing waste and supporting environmental sustainability, we may reuse clean cardboard boxes originally used for transporting products from our suppliers. This allows us to minimise packaging waste while ensuring your order arrives safely and securely.

Delivery Time

Our standard delivery window is generally between 8:00 am and 4:00 pm. However, delivery times may vary due to traffic conditions, road delays, weather, courier operations or other circumstances beyond our reasonable control. The delivery window is provided as a guide only and cannot be guaranteed.

Tracking and Delivery Enquiries

Once your order has been dispatched, we will send you a tracking code by email. Please use the tracking information to check the delivery status, estimated delivery time and available redelivery options. For delivery updates on the day of delivery, or to arrange redelivery, contacting the courier directly through the tracking page or courier service may result in a faster response. We will also support you where reasonably possible; however, once a parcel has been dispatched, changes to the delivery date, delivery method, delivery service or other courier arrangements may not always be possible and will be subject to the courier's policies.

Redelivery and Failed Delivery

If you are not available when the courier attempts delivery, please follow the courier's instructions to arrange redelivery. Redelivery can usually be arranged through the tracking page or the courier's mobile service. If you are also unavailable for the second delivery attempt, the parcel may be returned to the sender. If a parcel is returned to us due to customer absence, incorrect address details or failure to arrange redelivery, and you would like the parcel to be sent again, our current redelivery charge of £7 will apply. This charge also applies where free delivery was provided for the original order.

For orders containing frozen, chilled or perishable items, please ensure that you are available to receive the parcel on the scheduled delivery date in order to help maintain product quality. Where product quality is affected due to customer absence, incorrect address details, delayed redelivery arrangements or delayed receipt, and the issue is not attributable to us or the courier, the order may not be eligible for a refund or replacement.

Where the issue results from a courier delivery problem, damaged or faulty products, an error on our part, or any other matter for which we are responsible, we will handle the matter in accordance with our Return / Refund Policy and your statutory rights.