About Delivery Old
Ambient Products
A delivery charge may applied depending on delivery area, please check the following areas for the rates.
Delivery Area A
- England
- Wales
- Scotland to the following postcodes
DD, DG, EH, G, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-14, KA1-26, KA29-30, FK1-16
*We deliver to other areas in Scotland, please see Area B for the delivery fee
Delivery Area B
- Scotland excluding the following postcodes
DD, DG, EH, G, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-14, KA1-26, KA29-30, FK1-16
- Northern Ireland
- Channel Islands
- Isle of Man
- Isle of Wight
Frozen Products
We can deliver frozen products to the postcode areas listed below.
Delivery Area A1
- London to the following postcodes
E, EC, EN1-5, IG, N, NW, W, WC
Delivery Area A2
- All postcodes in England except for the ones listed in Area A1 and Area B
- Wales
- Scotland to the following postcodes
DD, DG, EH, G, KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, PH1-14, KA1-26, KA29-30, FK1-16
Delivery Area B
Unfortunately, we are unable to facilitate the delivery of frozen products outside of the postcode areas listed above. If we receive such an order, we will be forced to cancel it and issue a refund. Please ensure that you check whether your shipping address is eligible before placing an order.
Delivery Schedule
For Ambient Orders
We process new orders every weekday (Monday to Friday) from 9:00am local time.
We aim to deliver to your designated address within 3 to 4 days from the date of your order. If you place your order before 8:30 a.m., your order will be delivered in 2 days at the earliest during weekdays except for Bank Holidays.
For Orders with Frozen Products
We deliver frozen products on Wednesdays, Thursday and Fridays. Cut-off time for orders including frozen items is 11:59 pm three days before the delivery date.
*Although we enclose dry ice and ice packs with frozen products to delivery area A2, there is a possibility that the frozen products can defrost slightly during delivery. Please keep them refrigerated and consume them within 24 hours.
*We will not be able to guarantee the quality of the frozen products or facilitate refunds where there have been delays in the delivery caused by the customer's absence on the day of delivery or for any other unforeseen delays in delivery after we have dispatched the order.
Minimum Order Value
There is a minimum order value of £20.00 for each order